After completing your payment, you’ll be immediately redirected to download your tickets as a PDF. Additionally, a link to download the tickets will also be sent to your email for easy access.

You’ll be seated with the group included in your booking. If your group doesn’t fill an entire table, other attendees will be seated at your table to complete the seating arrangement.

To guarantee a private table, you need to purchase a minimum of 10 tickets. If you buy fewer than 10, you will share a table with other attendees.

Absolutely, just organise a group name with your friends and add the group name when purchasing your tickets. We will seat your friends who also include the group name in their booking, together on one table.

Absolutely! You can purchase additional tickets even if you haven’t decided who will use them. Just list these tickets under the purchaser’s name, followed by a number (e.g., ‘Sarah Smith 1’, ‘Sarah Smith 2’). This helps you easily identify and manage the tickets.

Absolutely! If you’re unable to attend the event, you can gift your ticket to someone else. The recipient of the ticket will need to present either the physical or digital version of the ticket at the event. Please ensure they have a copy of the ticket, so they can gain entry without any issues.

We use your email to send event updates and occasionally notify you about future events like the Moon Festival. You can easily unsubscribe at any time by clicking the ‘unsubscribe’ link in our emails.

Firstly, please check your spam or junk mail folder, as the email with your tickets may have been filtered there.

Also, confirm if your card has been charged to ensure the payment was successfully processed. Sometimes, issues with card processing can prevent tickets from being issued.

If you still can’t locate your tickets, please email us at [email protected] with the email address used for the purchase and the date of the transaction, so we can assist you promptly.

Should you need to cancel your attendance, we offer a full refund up to 7 days before the event date. To process a refund, please contact us with your ticket details.

Cancellations made within 7 days of the event will not be eligible for a refund. However, tickets are transferable, meaning you can pass your ticket to someone else if you’re unable to attend.

No worries! Just send an email to [email protected] with the incorrect email address you used, details of the tickets purchased, and the purchase date. We’ll help rectify the error and ensure you receive your tickets.